The terms and conditions on this document together with your invoice and booking form comprise the agreement between themselves and all those listed on the booking form on whose behalf the group leader has signed.

The contract is deemed to have been made at the point of dispatch of invoice (via email or post) from our office.

Payment

Booking shall be signed in writing on the booking forms and accompanied by a deposit of the amount stated on the booking form. All deposits are non-refundable.

Payment of the balance must be made no later than 8 weeks before departure date. For bookings within 8 weeks of the departure date the full cost of the holiday is payable immediately. Where payment is not made 8 weeks before departure date Active Edge reserves the right to immediately cancel the holiday without further notice and the deposits shall be forfeited. Active Edge shall be entitled to claim from you any sums due up to the amount due under the terms of cancellation.

Holiday Description

All descriptions are given in good faith on the information available to us and believed to be correct. The chalet is privately owned and does not have an official tourist classification. You should be made aware that in relation to the information given about the resorts and certain of the facilities we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control. Active Edge takes no responsibility for your personal belongings, money, travellers’ cheques or passport, either inside or outside the chalet.

Prices

We reserve the right to increase or decrease our prices at any time before your booking is accepted. The correct current price will be advised at the time of booking and may include any surcharge due to increase in government taxes. The price shown on your confirmation invoice will not be increased unless you amend the booking in any way after it is made. No surcharge will be imposed once your booking has been confirmed.

Alterations and/or Cancellation by Active Edge

We reserve the right to make minor alterations to holiday and brochure details before and after any bookings have been confirmed. In the case of a minor alteration being made we will advise you at the earliest possible date. In the event of a significant alteration to your booking with us, we will advise you at the earliest possible date. You may then accept the alteration or cancel your holiday and receive a full refund. Active Edge will pay no compensation.

In the unlikely circumstance that it becomes necessary for us to cancel the booking by you, you will receive a full refund of all the monies paid. Active Edge accepts no legal liability and no compensation will be paid if we are forced to cancel, curtail or in any way change your holiday due to circumstances beyond our control. These circumstances include, but are not limited to war, civil unrest, industrial dispute, natural disaster, fire, technical problems with transport, closure or congestion of airports or ports, adverse weather conditions and any other similar event.  No compensation will be paid if we are forced to cancel or change your holiday due to building works not being completed on schedule.  We accept no liability to compensate you for loss of opportunity to take or enjoy the holiday.

Alterations and/or Cancellation by the Client

Any alterations made to the booking except additions to the existing booking within 6 weeks of departure shall be deemed to be a cancellation of the existing booking and the cancellation charges set out in these terms and conditions will be levied. It may also be necessary to levy a small charge to process any alterations.

Cancellations will only be effective when Active Edge receives written notice of cancellation, signed by the person signing the booking form.

 Cancellation charges will be levied as follows:
More than 8 weeks Deposit
6 to 8 weeks 40%
4 to 6 weeks 50%
2 to 4 weeks 75%
Less than 2 weeks 100%

In addition to the cancellation charge we reserve the right to pass on any charges made by the suppliers of any services booked by Active Edge on your behalf.

Active Edge Liability

Active Edge does not accept liability where there has been no fault on the part of the staff under its control and where the events complained of are due to the events which neither Active Edge  nor its suppliers could have foreseen. In the event of any liability being accepted Active Edge shall not be liable for more than the cost of the holiday accommodation.

Active Edge will not arrange your travel by air, rail or sea. Accordingly we cannot accept any responsibility for loss or injury suffered as the result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility and you should ensure that they are made through a reputable provider.

If you have any reason for complaint during your holiday you must inform us immediately in order to allow Active Edge an opportunity to rectify the cause for complaint. If the complaint cannot be rectified please write to Active Edge giving all the relevant details of the complaint within 28 days of your return from holiday. We cannot accept any Liability in respect of any complaint, which is not notified entirely in accordance with this clause.

Client Liability

Active Edge is entitled to recover from you the cost of any damage caused by you or loss suffered as a result of your acts or omissions. We expect you to behave in such away as not to prejudice our reputation with our suppliers, our neighbours or other clients of Active Edge You accept responsibility to conduct yourself and your party in an orderly fashion while on holiday and to not disrupt the enjoyment of others. Active Edge reserves the right to evict you from our accommodation at any time, without notice or refund, e.g. in the event of offensive, illegal, or dangerous behaviour towards us, our associates, the other housemates, the accommodation, or any other party.

Passports and Visas

You will require a valid full passport to travel to the chalet and this is your responsibility. If a visa is required it is your responsibility to obtain one.

Health

Before travelling you are advised to check with your own doctor for your own medical requirements.

Insurance

All persons booking a holiday are required to purchase insurance in order to cover the cost of cancellation by you and the cost of assistance and repatriation in the event of accident or illness. Insurance premiums must be in place at the time of booking. If you do not take out an insurance policy, Active Edge would not be responsible for any matters or consequences thereby arising. You will be further responsible for paying to and indemnifying Active Edge for such sums we meet on your behalf.

Resort Prices

Any prices given for equipment hire, instruction and ski passes were as accurate as possible at the time of going to press, however, we cannot accept responsibility for any variation between that time and the date of your holiday.

Availability Rooms are available from 4 pm on arrival day and must be vacated by 10 am on departure day.